Coverage & care
Made to last,
and backed for it
We take pride in the quality and craftsmanship of everything we make. Every item bought directly from toddlekind is covered by a 12-month manufacturer's warranty against defects in materials or workmanship, on top of our 100-day returns.
Month warranty
Day returns
Real human support
01
What's covered
For 12 months from purchase, on items bought directly from us.
Defects in materials or workmanship not caused by use
Faulty seams, separating tiles or surface flaws present on arrival
Anything that arrives damaged or incorrect (please tell us within 7 days of delivery)
02
What's not
Damage from use or care outside our guidance, including:
Peeling from excessive water or moisture
Pet scratches or punctures
Damage from heavy furniture or sharp objects
Use on medium or high-pile carpet, or outdoors
Use foam playmats only on flat, dry, indoor surfaces such as hardwood, tile or low-pile carpet.
03
Making a claim
Spotted a manufacturing defect? Fill in this form or email hello@toddlekind.com and include the four things opposite. If anything arrives damaged, get in touch within 7 days of delivery.
Bought through a retail partner? Please contact that retailer directly and they'll take care of you.
Here for you
We'll make it right
Questions about returns, replacements or coverage? We reply within one business day.