FREQUENTLY ASKED QUESTIONS
SHIPPING
WHAT ARE THE SHIPPING COSTS?
We offer free shipping above $89.99 to a number of locations. For a complete list of countries and pricing see Payment & Delivery.
HOW SOON WILL MY ORDER SHIP?
If ordered before 11am, your item will be shipped on the same day. After 11am it will be shipped the next day except for weekends and bank holiday´s.
DO YOU SHIP INTERNATIONALLY?
Free U.S. Shipping to the continental 48 states. We can not ship to PO Box. For other destinations please see our EU toddlekind.eu or UK toddlekind.co.uk
CLEANING & CARE
WHAT ARE THE CLEANING INSTRUCTIONS?
We suggest you clean the printed surface of our playmats before first use. With the mat connected, gently wipe with a damp towel or a sponge using mild soap and water, then dry completely with a dry towel. Avoid using harsh or abrasive detergents. Prolonged exposure of the mat to liquids may cause damage, therefore do not use wet cloths. A damp sponge is best and please ensure the mat is completely dry.
CAN I USE A VACUUM CLEANER ON THE PLAYMATS?
Generally yes, however please exercise caution as vacuum cleaners vary and could cause damage to the mats if the suction power is too high.
ARE YOUR PLAYMATS WATER/LIQUID RESISTANT?
Yes our mats are wipe clean!
ARE YOUR PLAYMATS OK IF I HAVE PETS?
No we would not recommend usage with pets which may scratch the surface area.
SAFETY
ARE YOUR MATS NON-TOXIC?
Yes, our Prettier Playmats are made of premium quality EVA foam with a printed film that is tested to the most vigorous standards. All of our mats are compliant to sell in Europe, ensuring they are tested to the EU Toy Directive to meet and exceed requirements limiting heavy metals, lead, formamide and phthalates in children's products. Our playmats are CE certified.
GENERAL
WHAT ARE YOUR MATS MADE OF?
Toddlekind® Prettier Playmats are made of premium quality, non-toxic EVA foam.
Our Clean Wean Mats are made out of high quality hypoallergenic soft PVC with water based UV ink.
SHOULD I USE A RUG PAD UNDER THE PLAYMAT?
It depends on your flooring type and if you have it against a wall. If positioned in the centre of a room then a non-slip rug pad may help.
CAN I CONNECT THE MATS TO CREATE A DIFFERENT SIZE THAN THOSE LISTED?
Absolutely! Our mats can be assembled to fit any size room- simply attach multiple mats together.
I AM NOT SURE WHICH COLOR I PREFER, DO YOU OFFER COLOR SWATCHES?
Not at this point. Please take a closer look at all of our photography.
CAN THE PLAYMATS BE PLACED ON CARPET?
A thin pile carpet is fine but we do not recommend using the tiles on medium to high pile carpeting.
CAN HEAVY FURNITURE OR GYM EQUIPMENT BE PLACED ON THE MATS?
EVA foam is a soft material and likely to become indented with heavy furniture on it.
CLEAN WEAN MATS
WHAT ARE THE CLEANING INSTRUCTIONS?
Our Clean Wean mats are super simple to clean. Simply wipe up any messes with a wet cloth and dry completely to avoid slippage.
ARE YOUR PLAYMATS WATER/LIQUID RESISTANT?
Yes our Clean Wean Mats are wipe clean!
ARE YOUR MATS NON-TOXIC?
Our Clean Wean Mats made out of high quality hypoallergenic soft PVC with water based UV ink. The material is BPA-Free, Phthalates-Free and Formaldehyde-Free. and they exceed the requirements of the European Standard R.E.A.CH.
WHAT ARE YOUR MATS MADE OF?
Our Clean Wean Mats are made out of high quality hypoallergenic soft PVC with water based UV ink.
I AM NOT SURE WHICH COLOR I PREFER, DO YOU OFFER COLOR SWATCHES?
Not at this point. Please take a closer look at all of our photograph.
CAN THE MATS BE PLACED ON CARPET?
Yes, however we do recommend a thin pile carpet only and with adult supervision.
CAN HEAVY FURNITURE BE PLACED ON THE MATS?
Yes, these floor mats are perfect for heavy furniture.