FREQUENTLY ASKED QUESTIONS

We ship to the continental 48 states. We can not ship to PO Box. For EU and UK please visit our EU store: www.toddlekind.eu and our UK store: www.toddlekind.co.uk

If ordered before 11am, your item will be shipped on the same day. After 11am it will be shipped the next day except for weekends and bank holidays. Delivery usually takes 3-6 business days.

We offer free shipping above $89.99 to a number of locations. For a complete list of countries and pricing see Payment & Delivery.

♥ Clean before use with a damp clean cloth and a gentle soap but do not soak the mat. Dry completely.

♥ Water resistant. Wipe up spills with a dry cloth. Do not use any abrasive detergents.

♥ Not for outdoor use - avoid direct sunlight which could cause discoloration

♥ Not suitable for animals, high heels, heavy furniture or sharp objects that may damage the mat.

♥ Placing a rug pad under your mat can help keep it fixed in place

♥ After cleaning the floor underneath your mat, make sure to dry the floor before placing it again. Moisture could become trapped underneath and could damage some types of flooring surfaces.

♥ You may use vacuum cleaner but please exercise caution as they could cause damage to the mat if the suction power is too high.

♥ We do not recommend using it on medium to high pile carpeting

♥ Clean before use with a damp clean cloth and a gentle soap, dry completely.

♥ Water resistant. Wipe up spills with a dry cloth. Do not use any abrasive detergents.

♥ Clean it after each use. Leaving food on the mat for a long time may cause staining.

♥ Not suitable for animals, that may scratch its surface.

♥ Iron out creases by pouring hot water over the mat.

♥ Water based paints are best, markers and crayons will stain the mat.

♥ After cleaning the floor underneath your Clean Wean Mat, make sure to dry the floor before placing your Clean Wean Mat again. Moisture could become trapped underneath and could damage some types of flooring surfaces.

♥ You may place it on a carpet but we do recommend a thin pile carpet only and with adult supervision

♥ Wash at 30 degrees

♥ Iron at a low temperature

♥ Do not tumble dry

♥ Do not bleach 

♥ Keep away from fire

♥ Do not wash

♥ Do not iron

♥ Do not tumble dry

♥ Do not bleach 

♥ Do not dry clean

♥ Wipe with a damp cloth

♥ Keep away from fire

♥ Wipe clean with warm water & soap

♥ Avoid strong chemicals or bleach which may fade the print and weaken the PVC.

♥ Our Change Pads are wipe-clean but can stain, so please ensure you wipe clean after accidents

Our Prettier Playmats are made of premium quality EVA foam with a printed film that is tested to the most vigorous standards by a third party laboratory. 
We test to both US and EU safety standards to ensure that our playmats exceed safety requirements limiting heavy metals, lead, formamide and phthalates in children's products.

Our Clean Wean Mats are made with high-quality, non-toxic PVC with a water-based UV ink. They are BPA-free, phthalate-free and formamide-free. They are tested to the highest standards by a CPSC-approved third party laboratory.

All our Cotton Mats are made from 100% GOTS certified organic cotton & 100% polyester center. They are tested to the highest standards by a CPSC-approved third party laboratory.

Our Play Rugs are made from PU (Polyurethane) and are free of BPA, formaldehyde, phthalates, heavy metals, latex and PVC. They are tested to the highest standards by a CPSC-approved third party laboratory and are both CE and REACH certified.

Our Pom Pom Baskets are made of 100% GOTS certified organic cotton (heavy kanvas). They are tested to the highest standards by a CPSC-approved third party laboratory.

Our Changing Mats are made of CE & REACH certified PU foam (polyurethane) with a polyester, phthalate-free PVC coating, free from Formaldehyde, phthalates & BPAs.