LEGAL
Terms & conditions
These business terms apply to all contracts you conclude with us as your supplier, Toddlekind GmbH. Please read them carefully before you place your order, they explain who we are, how we provide products, how the contract may be changed or ended, and what to do if something goes wrong.
Contents
1, These terms
The following business terms apply to all contracts you conclude with us as a supplier (Toddlekind GmbH). Unless otherwise agreed, the inclusion of your own conditions is excluded.
Please read these terms carefully before you submit your order. They tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these terms, please contact us to discuss it.
2, Information about us & how to contact us
We are Toddlekind GmbH, a company registered in Germany. Our company registration number is HRB96502 and our registered office is at Rodenbacher Strasse 3A, 63579 Freigericht, Germany.
You can contact us by email at hello@toddlekind.com.
If we have to contact you, we will do so by telephone or by writing to you at the email or postal address you provided in your order.
When we use the words "writing" or "written" in these terms, this includes emails.
3, Our contract with you
By clicking the "Complete order" button to submit the order, you declare acceptance of the order in a legally binding way. We will confirm the order in writing as soon as you have completed it.
If we are unable to accept your order, we will inform you in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources we could not reasonably plan for, because we identified an error in the price or description, or because we are unable to meet a delivery deadline you specified.
We will assign an order number to your order and tell you what it is when we accept it. It helps us if you can quote the order number whenever you contact us about your order.
4, Choice of law, place of fulfilment & jurisdiction
4.1 German law shall apply. For consumers, this choice of law applies only where it does not revoke the protection guaranteed by the mandatory provisions of the law of the country in which the customer's usual place of residence is located (benefit-of-the-doubt principle).
4.2 If you are not a consumer, but a business, a legal entity under public law, or an institutional fund governed by public law, our place of business is the place of jurisdiction and the place of fulfilment for all services arising from our business relationship. The same applies where you have no general place of jurisdiction in Germany or the EU, or where your place of residence is unknown when proceedings commence.
4.3 The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly inapplicable.
5, Our products
Images are for illustration only. Although we make every effort to display colours accurately, we cannot guarantee that your device shows them accurately, and your product may vary slightly. All sizes, weights, capacities and measurements have a 5% tolerance. To double-check any product size before purchase, email hello@toddlekind.com.
The packaging of the product may vary from that shown in images on our website.
6, Liability
6.1 We accept unlimited liability for damage caused by injury to life, limb or health; and in all cases of intent and gross negligence, fraudulent concealment of a defect, assumption of a guarantee, and all other legally regulated cases.
6.2 Where minor negligence affects essential contractual obligations, our liability is limited to the foreseeable damage typical for the contract. "Essential contractual obligations" are those whose fulfilment makes orderly execution of the contract possible and on which you may regularly rely.
6.3 For violations of inessential contractual obligations involving light negligence, no liability is assumed. All further claims for damages are excluded.
6.4 Current technology cannot guarantee error-free, permanently available internet data transmission; accordingly we cannot vouch for the constant, uninterrupted availability of the website and its services.
7, Providing the products
Delivery costs are as displayed on our website, except where we ask you to contact us for a quotation.
We will tell you during the order process. Order execution and confirmation take place by email in a partially automated manner, so please ensure the email address you gave us is correct and that our emails are not blocked by a spam filter.
If supply is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the delay. We will not be liable for such delays, but if there is a risk of substantial delay you may contact us to end the contract.
If no one is available and the products cannot fit through your letterbox, the courier will leave a note on how to rearrange delivery or collect from a local depot.
If you do not collect the products or re-arrange a failed delivery, we will contact you for instructions and may charge for storage and further delivery costs.
The product is your responsibility from the time we deliver it to your address, or you (or your carrier) collect it.
You own a product once we have received payment in full.
As per our Delivery Policy, we may need certain information, such as your personal details and full, correct delivery address including country, to supply the products.
In the unlikely event your package is lost, an investigation must be undertaken by our courier, DPD. Please allow up to 60 days for this to complete. Refunds or replacements can only be offered after this period.
If your order includes a free item, it must also be returned if the whole or part of your order is returned.
8, How we may use your personal information
8.1 We will use the personal information you provide to (a) supply the products to you; (b) process your payment; and (c) where you agreed during the order process, tell you about similar products, you may stop receiving these at any time by contacting us.
8.2 We will only give your personal information to third parties where the law requires or allows us to do so. For more, see our Privacy Policy.
9, Complaints & alternative dispute resolution
The European Commission provides an online dispute resolution (ODR) platform, accessible at ec.europa.eu/consumers/odr. We are not obliged, nor willing, to participate in dispute settlement proceedings before a consumer arbitration board.
10, Cookies
Cookies are small text files websites send to your computer to recognise you on return and bring up relevant information (such as your name or past orders). They make interaction faster and easier, without them it would be difficult to fill a basket or remember preferences. Our website uses cookies so you can move around the site and add items without logging in repeatedly.
Cookies are not programs and cannot read other information on your hard drive, spread viruses, or obtain your email address. You can opt out via your browser's cookie settings, but if you do you will not be able to shop from our site, as its functions depend on cookies. Cookie settings are computer-specific.
Essential cookies
Enable the basic functionality of our website, browsing products, ordering and paying, and viewing account and order history.
Performance cookies
Help us understand how you use our website (usage, visitor numbers, advertising effectiveness) so we can improve the site and make marketing more relevant.
Functionality cookies
Provide additional features and remember some settings to improve your shopping experience.
Targeting cookies
Track interest in our products to tailor offers and banner advertising across other sites you visit. All such cookie data is anonymised and stored temporarily, and every banner carries an "i" icon with opt-out instructions.
By accepting these terms and our privacy policy, we commit to share only essential order information with certain trusted apps that operate our store (for fulfilment, reviews, analytics, marketing and similar services).