RETURN AND EXCHANGE POLICY FAQ
Frequently asked questions about returns, refunds, and exchanges.
HOW DO I RETURN?
- Firstly fill in our Returns Form
- Enter your order number and contact details on the form.
- Upload any photos of damaged items, or documents relating to the return.
- Once your request is approved, you will get a confirmation email with shipping guidelines
CANCELLING YOUR ORDER
- If you wish to cancel your order, please email us as soon as possible at returns@toddlekind.com or fill in the returns form.
- Shipping costs are non-refundable.
WHAT ITEMS ARE RETURNABLE?
- Within 30 days from the date of purchase
- In unused and re-sellable condition
- In the original packaging with all the tags intact
WHAT ITEMS ARE NON-REFUNDABLE?
The following items cannot be returned:
- Gift cards
- Used items that are un-sellable.
- Discounted items (if applicable)
THE ITEMS I RECEIVED IS DAMAGED!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
CAN THE ITEMS BE EXCHANGED?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
WHAT ARE THE REFUND OPTIONS?
The following refund options are supported:
- Refund to the original payment method minus original shipping costs (if charged).
HOW DO I SHIP BACK THE ITEMS?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
MY QUESTION IS NOT ADDRESSED...
If you have any queries regarding return or refund, reach out to us at: hello@toddlekind.com