RETURN AND EXCHANGE POLICY FAQ
Frequently asked questions about returns, refunds, and exchanges.
HOW DO I RETURN?
- Firstly fill in our Returns Form
- Enter your order number and contact details on the form.
- Upload any photos of damaged items, or documents relating to the return.
- Once your request is approved, you will get a confirmation email with shipping guidelines - Shipping fee will be covered by the customer.
CANCELLING YOUR ORDER
- If you wish to cancel your order, please email us as soon as possible at firstname.lastname@example.org or fill in the returns form.
- Shipping costs are non-refundable.
WHAT ITEMS ARE RETURNABLE?
- Within 30 days from the date of purchase
- In unused and re-sellable condition
- In the original packaging with all the tags intact
WHAT ITEMS ARE NON-REFUNDABLE?
- Gift cards
- Used items that are un-sellable.
- Discounted items (if applicable)
THE ITEMS I RECEIVED IS DAMAGED!
CAN THE ITEMS BE EXCHANGED?
WHAT ARE THE REFUND OPTIONS?
- Refund to the original payment method minus original shipping costs (if charged).
HOW DO I SHIP BACK THE ITEMS?
HOW SOON WILL I GET MY REFUND?
MY QUESTION IS NOT ADDRESSED...