Returns & refunds

Changed
your mind?

Take your time. You have 100 days from delivery to send full-price items back, as long as they're unused and in their original packaging. Here's how it works.

Step 01
Get in touch

Email hello@toddlekind.com with your order number within 100 days of delivery.

Step 02
Get approved

We'll confirm your return by email and send you the return address.

Step 03
Send it back

Pack it unused in its original packaging and ship it with a tracked service. Return shipping is paid by you.

Step 04
Get refunded

Once it arrives and passes inspection, we refund your original payment method within 7 business days, minus a 10% restocking fee.

The Nook Sofa

The Nook has its own returns window.

The Nook arrives compressed and sealed. Once opened, the foam expands to its full shape and can't be repacked, so we accept returns within 30 days of delivery while it is still sealed in its original packaging. Opened Nooks can't be returned.

To start a return

Email hello@toddlekind.com with your order number. Ship it back sealed, with a tracked service. Return shipping is paid by you, and a 10% restocking fee is deducted from your refund. A Nook double is returned as a pair.

Cover exchange

Send back unused covers in their original bag within 100 days of delivery and we'll send another colorway, shipping on us. Return postage for the covers is paid by you.

Damaged on arrival

Email us within 7 days of delivery with your order number and photos. This doesn't limit your rights under applicable law.

Faulty items are covered by our 12-month warranty against manufacturing defects in the foam, zips and stitching.

01

What we accept

To be eligible for a refund, items must be:

Returned within 100 days of delivery

Unused and in resalable condition

In original packaging with all inserts and tags

Nook: unopened

02

What we can't

We can't accept:

Gift cards

Sale items

Used items

Opened Nooks

Partial returns on bundles and sets

Exchanges

Prefer a different colorway or size? Exchange for another available variant with no restocking fee. Return shipping is paid by you, and we ship your new item free. Just get in touch.

Damaged on arrival

If something arrives damaged, faulty or not what you ordered, email hello@toddlekind.com within 7 days of delivery with your order number and photos. We cover return shipping and make it right. This doesn't limit your rights under applicable law. Bought from a retail partner? Please contact the store you bought from.

Refunds and fees

A 10% restocking fee is deducted from refunds. Original shipping charges aren't refunded. Exchanges have no restocking fee. Returns that arrive used, damaged or without original packaging can't be refunded.

Ready to return?

Start your return

Any questions about a return or refund? We reply within one business day.

Start your return Read the full policy