FAQ
Frequently Asked Questions
General
DO YOU SHIP INTERNATIONALLY?
Yes, we ship all over Europe and USA. For a complete list see:
Shipping & Delivery.
Puzzle Playmats
WHERE ARE THEY MADE?
All our puzzle playmats are made in Taiwan.
WHAT ARE THEY MADE OF?
Our Premium and Classic Foam Playmats are made of premium quality EVA foam with a printed film (Premium) that is tested to the most vigorous standards by a third party laboratory.
ARE THE PLAYMATS SAFE?
Yes! We test to both US and EU safety standards to ensure that our playmats exceed safety requirements limiting heavy metals, lead, formamide and phthalates in children’s products. Our Puzzle Playmats are:
• Free of lead, PVC, formaldehyde, latex
• Exceeds ASTM F963 - US Toy Safety standards
• CPSIA Compliant
You can see our latest test certificate here.
ARE THE PLAYMATS SUITABLE FOR UNDERFLOOR HEATING?
Yes, all of our floor mats can be used for underfloor heating. When using with under floor heating, please place your
playmat on a felt rug pad.
CAN THE PLAYMATS BE USED OUTDOORS?
No, it is not recommended to use any puzzle mat outdoors.
CAN THE PLAYMATS BE USED ON CARPET?
We do not recommend using our Puzzle Playmats on medium to high pile carpet.
CAN I PURCHASE SINGLE TILES?
Currently, we do not offer this, you may purchase a single mat which contains 6 tiles (Premium) and 9 tiles (Classic).
HOW DO I PROPERLY CARE FOR MY PLAYMAT?
• Wipe up spills as they happen with a dry cloth. Prolonged exposure to water can damage the mat.
• Use mild soap and water to clean your mat. Dry completely before use.
• Avoid harsh or abrasive detergents
• Not recommended for pets.
• Prolonged use of heavy furniture or gym equipment may leave a permanent indent in your mat.
• Do not allow water/moisture to become trapped under the mat. When cleaning your floors, please ensure that the floor is completely clean and dry before replacing the mat.
• Clean before first use.
• Not for outdoor use - avoid direct sun exposure
One Piece Reversible Playmats
WHERE ARE THEY MADE?
Our One Piece Reversible Playmats are made in China
WHAT ARE THEY MADE OF?
Our Playrugs are made from PU (Polyurethane) and are non-toxic. They are free of BPA, formaldehyde, phthalates, heavy metals, latex and PVC.
ARE THE PLAYMATS SAFE?
Yes! We test to both US and EU safety standards to ensure that our playmats exceed safety requirements limiting heavy metals, lead, formamide and phthalates in children’s products. You can see our latest test certificate here.
ARE THE PLAYMATS SUITABLE FOR UNDERFLOOR HEATING?
Yes, all of our floor mats can be used for underfloor heating. When using with under floor heating, please place your playmat on a felt rug pad.
CAN THE PLAYMATS BE USED OUTDOORS?
Yes, our Prettier Playrugs can be used outdoors when the weather is dry. We do not recommend leaving them outside.
HOW DO I PROPERLY CARE FOR MY PLAYMAT?
• Wipe up spills as they happen with a dry cloth. Prolonged exposure to water can damage the mat.
• Use mild soap and water to clean your mat. Dry completely before use.
• Avoid harsh or abrasive detergents
• Not recommended for pets.
• Prolonged use of heavy furniture or gym equipment may leave a permanent indent in your mat.
• Do not allow water/moisture to become trapped under the mat. When cleaning your floors, please ensure that the floor is completely clean and dry before replacing the mat.
• Clean before first use.
• Not for outdoor use - avoid direct sun exposure
Splat Mats
WHERE ARE THEY MADE?
Our Splat Mats are made in both China and Portugal.
WHAT ARE THEY MADE OF?
Our Splat Mats are made with high quality, non-toxic PVC with a water-based UV ink.
ARE THE PLAYMATS SAFE?
Yes! We test to both US and EU safety standards to ensure that our playmats exceed safety requirements limiting heavy metals, lead, formamide and phthalates in children’s products. You can see our latest test certificate here.
ARE THE PLAYMATS SUITABLE FOR UNDERFLOOR HEATING?
Yes, all of our splat mats can be used for underfloor heating.
CAN THE PLAYMATS BE USED OUTDOORS?
Yes, our Splat Mats can be used outdoors, but we do not recommend leaving them outside.
HOW DO I PROPERLY CARE FOR MY SPLAT MAT?
• Wipe up spills as they happen with a dry cloth. Prolonged exposure to water can damage the mat.
• Use mild soap and water to clean your mat. Dry completely before use.
• Avoid harsh or abrasive detergents
• Not recommended for pets.
• Do not allow water/moisture to become trapped under the mat. When cleaning your floors, please ensure that the floor is completely clean and dry before replacing the mat.
• Clean before first use.
• Not for outdoor use - avoid direct sun exposure
Cotton Playmats
WHAT ARE THEY MADE OF?
All our Cotton Playmats are made from organic cotton and 100% recycled polyester center except for our Portable Playmats which have an extra polypropylene outer layer.
ARE THE MATS SAFE?
Yes! They are tested to the highest standards by CPSC-approved third party laboratory.
CAN THE PLAYMATS BE USED OUTDOORS?
Yes, our mats can be used outdoors. Our Portable Playmats are water-resistant and made for on the go.
HOW DO I PROPERLY CARE FOR MY COTTON PLAYMAT?
• Wash at 86° F
• Do not bleach.
• Do not tumble dry or dry clean.
• Iron on low setting.
Shipping & Delivery
Where do you ship?
We ship within the 48 contiguous states.
We don’t ship to PO boxes, Alaska, Hawaii, Puerto Rico, or other US territories.
How long does delivery take?
Standard shipping: 3–7 business days.
Express options available at checkout.
How much is shipping?
Free shipping for orders over $149. For smaller orders, fees are calculated at checkout.
How do I track my order?
You’ll get a tracking link once your order ships.
Can I change or cancel my order?
Yes—within 2 hours of placing it. Reach out right away.
Returns & Exchanges
What’s your return policy?
100 days. You can change your mind and return items as long as they are unused and in sellable condition.
Are returns free?
Return shipping costs apply. Refunds are processed within 10 business days of receiving your return.
Do you offer exchanges?
Yes, within the 100-day return window.
How do free tile replacements work?
If a playmat tile gets damaged, we’ll send you a free replacement. Just contact our customer service with a photo and your order number.
Materials & Safety
Are Toddlekind products safe?
Yes. All products are non-toxic, free from PVC, BPA, lead, phthalates, and formamide. Certified to ASTM and CPSIA standards.
How do i clean them?
- Foam mats: Wipe with a damp cloth
- Vegan leather mats: Mild soap + water.
- Cotton Products: Machine wash cold, air dry
Sustainability
Is Toddlekind eco-friendly?
We’re Eco Conscious. Materials, packaging, and production are chosen with the planet in mind.
Product Use
What ages are your products for?
- Playmats: 0m+
- Tumble Mats: 0m+
- Snug Furniture: 0m+
- Mini Maven changing mats: 0m+
- Wander Mats: 0m+
- Playsack: 2y+
Can I use mats outdoors?
Yes, Wander Mats are designed for indoor and outdoor use.
Retail & Registry
Where can I purchase Toddlekind products?
Find us online at Toddlekind.com and in select stores including Target (2025). Toddlekind is also available on Babylist for gift registries.
Support
What if my order is damaged?
Contact us within 7 days for a replacement.
Do products come with a warranty?
Yes—1 year on manufacturing defects.
How do I reach customer service?
Email, live chat, or phone. Mon–Fri, 9–5 CST.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, Klarna, and Afterpay.
Your payment info is protected with SSL encryption.
Popular Questions
Do Toddlekind mats smell at first?
Sometimes new mats have a light scent from production. Just air them out for a day or two and it disappears.
Are the mats pet-conscious?
They’re durable, but sharp claws can scratch. We recommend supervision if pets will be on the mat.
Can I place furniture on the mats?
Avoid heavy or sharp furniture legs. If needed, use furniture pads to spread the weight.
Are the mats fire-retardant?
No. We don’t use chemical flame retardants. Keep mats away from open flames and heaters.
Can I combine different mat styles?
No. Haven and Classic tiles are designed with different interlocking systems and can’t be mixed.