Refund policy

100-day returns

You have 100 days from delivery to return full-price items. Items must be unused, in resalable condition and in their original packaging, with all inserts included.

How to return
Email hello@toddlekind.com with your order number and the email used to place the order, and we'll confirm your return. Return shipping is arranged and paid by you, for refunds and exchanges. We recommend a tracked service. Items sent back without a confirmed return can't be accepted.

Refunds
A 10% restocking fee is deducted from refunds. Once your return arrives and passes inspection, we refund your original payment method within 7 business days. Your bank may take a few extra days to post it. Returns that arrive used, damaged or without original packaging can't be refunded. If an order is refused or returned to us as undeliverable, we refund it within 14 business days, minus the original shipping cost.

Exchanges and store credit
You can exchange within 100 days with no restocking fee. You send the item back at your own cost, and once it passes inspection we ship the replacement to you free of charge. You can also choose store credit instead of a refund, with no restocking fee.

The Nook
The Nook can be returned within 30 days of delivery if it is still sealed and unopened. Nook covers can be exchanged within 100 days: send back your unused covers at your own cost and we'll ship the new colourway free. A double is returned as a pair.

Tumble Mat
The Tumble Mat can be returned unopened within 100 days of delivery.

Not returnable
Sale items and gift cards are final sale.

Damaged, faulty or wrong items
Please inspect your order on arrival. If anything is damaged, faulty or not what you ordered, email hello@toddlekind.com within 7 days of delivery with your order number and photos, and we'll make it right at no cost to you, including any return shipping.

Warranty
All products carry a 12-month warranty against manufacturing defects. See our Warranty page at toddlekind.com/pages/warranty.